How does the three-tier verification actually work?

Tier 1 runs an instant real-time electronic eligibility check against every major dental payer. If the payer doesn't respond cleanly or the data is incomplete, Tier 2 dispatches an AI voice agent that calls the payer's hotline, navigates the phone menu, answers the rep's questions, and retrieves the missing benefits. If something edge-case blocks the call, Tier 3 is an intelligent troubleshooter that handles exceptions automatically, retry schedules, payer-specific workarounds, and the few cases that need a human get flagged for review.